Pench Safari Cancellation Policy and Refund Rules
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This policy explains the cancellation charges, refund conditions and cancellation process for Pench safari permits, hotels and tour packages booked through Jungle Safari India. The applicable rules depend on the service booked, safari zone, timing of cancellation and the terms confirmed at the time of booking.
Cancellation Policy at a Glance
- Maharashtra safari: Cancellation deductions are based on the time remaining before the scheduled safari.
- MP Core safari: The stated cancellation fee is ₹3,500 for Indian citizens and ₹6,500 for foreign citizens when cancellation is made more than 48 hours before the safari, subject to applicable permit rules.
- MP Buffer safari: Deductions range from 25% to 100%, depending on the cancellation timing.
- Booking unavailable: If we cannot confirm the booking because the service is unavailable or a technical failure prevents confirmation, the paid amount for the unconfirmed service will be refunded in full.
- Refund timeline: Approved refunds are initiated within 7–10 working days, subject to the applicable policy. Payment providers may take additional time.
The tables below define the intended timing bands so that the stated ranges do not overlap. Please confirm these bands against your actual permit supplier rules before publishing this policy.
1. Maharashtra Safari Cancellation
This schedule applies only to the Maharashtra safari zones covered by the confirmed booking. Check the selected zone on the Pench safari zones page.
| Time Before Safari | Cancellation Deduction | Potential Refund |
|---|---|---|
| More than 15 days | 25% | 75% |
| More than 7 days and up to 15 days | 50% | 50% |
| More than 24 hours and up to 7 days | 75% | 25% |
| 24 hours or less before the safari | 100% | No refund |
2. MP Buffer Zone Cancellation
This schedule applies to the Madhya Pradesh Buffer safari zones included in the booking, such as Teliya, Rukhad, Masurnala, Khumbhpani and Khawasa, where the relevant booking is confirmed under this policy.
| Time Before Safari | Cancellation Deduction | Potential Refund |
|---|---|---|
| More than 30 days | 25% | 75% |
| More than 14 days and up to 30 days | 50% | 50% |
| More than 48 hours and up to 14 days | 75% | 25% |
| 48 hours or less before the safari | 100% | No refund |
3. MP Core Zone Cancellation
This schedule applies to the MP Core safari bookings covered by this policy, including Turia, Karmajhiri and Jamtara where applicable. The cancellation charge and permit refund must also comply with the relevant Forest Department rules.
| Time Before Safari | Stated Cancellation Charge |
|---|---|
| More than 48 hours | ₹3,500 for Indian citizens; ₹6,500 for foreign citizens |
| 48 hours or less | 100% of the applicable booking amount |
The fixed charges above are not percentage rates. Before confirming a booking, check the applicable cancellation charge, permit amount and refund calculation in your quotation or booking confirmation. Any charge that cannot legally be retained must be handled in accordance with applicable law.
For current booking details, visit Pench Safari Booking and check the applicable safari charges.
4. Cancellation Before Booking Confirmation
- If a customer requests cancellation before the confirmation voucher is issued, a 35% deduction from the paid amount may apply only where this charge was disclosed and accepted before payment and is permitted under the applicable law and supplier terms.
- This customer-requested cancellation rule does not apply where Jungle Safari India is unable to confirm the booking because the service is unavailable or a technical failure prevents confirmation.
5. Booking Unavailable or Not Confirmed
- If Jungle Safari India cannot confirm a paid booking because the requested service is unavailable or a technical failure prevents confirmation, the amount paid for that unconfirmed service will be refunded in full without a customer cancellation deduction.
- We will communicate the booking status and applicable refund process using the contact information provided with the booking.
- If only part of a multi-service booking is unavailable, the refund or alternative arrangement for that part will be explained to the customer before proceeding.
6. Hotel and Tour Package Cancellation
The following schedule reflects the general rates supplied for hotel and package bookings. A specific hotel, cab, package or peak-season booking may have different terms. The applicable schedule must be disclosed in the written quotation or confirmation before payment.
| Time Before Check-in | Cancellation Deduction | Potential Refund |
|---|---|---|
| More than 45 days | 10% | 90% |
| More than 30 days and up to 45 days | 20% | 80% |
| More than 15 days and up to 30 days | 35% | 65% |
| More than 7 days and up to 15 days | 85% | 15% |
| 7 days or less, or no-show | 100% | No refund |
The hotel or package cancellation period is calculated using the check-in date and the timing rules specified in the confirmed booking. If a supplier has a different cancellation schedule, that schedule must be shared with the customer before payment.
Explore available Pench hotels and resorts and Pench tour packages.
7. Refund Timeline
- Once a refund is approved, it will be initiated to the original payment method within 7–10 working days, subject to the applicable policy and receipt of any required supplier or permit-authority confirmation.
- Banks and payment providers may require additional time to credit the refunded amount to the customer's account.
- If the refund does not appear after the stated processing period, contact customer support with your booking ID and payment reference.
8. How to Cancel a Booking
- Open the official customer dashboard: https://www.crm.junglesafariindia.in/ .
- Sign in using the details associated with your booking and submit a cancellation request for the relevant service, if the dashboard supports it.
- Keep a copy of the cancellation request, booking ID and any acknowledgement received.
- If you cannot access the dashboard, contact us using the verified details in your booking confirmation or on our Contact Us page. Ask for written acknowledgement of your request.
junglesafariindia.in domain, which is
different from penchsafari.com.
Before entering your login details, verify the
address and make sure you are using the official
dashboard link provided by the company.
9. Additional Booking Conditions
- Government charges: Applicable government fees, taxes and permit charges may change. Any additional amount relevant to your booking should be communicated before it is charged, wherever practicable and legally required.
- Safari zone and availability: Safari zones, dates and slots depend on the availability and rules of the relevant authority. A specific zone or slot is not guaranteed unless it is confirmed in the booking documents and permitted by the applicable rules.
- Booking vouchers: Confirmation and voucher timelines depend on the service provider and permit confirmation. Refer to your booking confirmation for the expected timeline.
- Package inclusions: Services included in a tour are limited to those stated in the confirmed itinerary and inclusions. Additional services may cost extra and require separate confirmation.
- Peak-season bookings: Special cancellation terms may apply to hotels or other suppliers during public holidays, long weekends, festivals, Christmas and New Year. Any different terms must be disclosed before payment and confirmed in writing.
- Changes to itinerary: Changes may be necessary due to park closures, weather, safety requirements or directions from the relevant authority. Any material change and available options will be communicated to the customer.
- Force majeure: Events beyond reasonable control may affect travel services. Refunds, alternatives and compensation will be handled under the applicable supplier terms and law. Nothing in this policy excludes rights that cannot legally be excluded.
10. Related Policies and Support
- Terms and Conditions
- Privacy Policy
- Disclaimer
- Frequently Asked Questions
- Contact Us for Booking Support
If there is a difference between this general policy and a specific supplier's confirmed cancellation terms, the applicable terms should be reviewed before payment. All terms remain subject to applicable law.