Pench Safari Support: Cancel a Booking & Get Help

Last updated: 23 October 2026

Need help with a Pench safari booking? Use this page to understand the cancellation process, check your refund status, troubleshoot booking issues, and contact customer support.

Cancellation and refund eligibility depend on the applicable booking terms and safari permit rules. Review our cancellation policy before submitting a request.

Contact Pench Safari Support

If you need help with a booking, payment, permit details, cancellation request or dashboard access, contact our team using the verified details below. Keep your booking reference ready so we can identify your reservation.

Support contact details need updating

Configure your verified phone number, support email and WhatsApp number in this template before publishing the page.

For written enquiries, include your booking ID, registered mobile number and a short description of the issue. Do not include passwords, OTPs or complete payment-card details.

Access Your Booking Dashboard Safely

The booking dashboard is hosted on a separate domain from penchsafari.com. The dashboard URL used for booking management is:

https://crm.junglesafariindia.in

Before entering your details, check the domain in your browser's address bar and make sure it matches the dashboard address above. Do not enter your credentials on an unfamiliar or lookalike website.

Sign in using the login method actually provided by the dashboard. If it asks for your registered mobile number, enter that number. If an OTP or password is requested, enter it only on the verified login page. Never share an OTP or password with anyone, including someone claiming to be a support representative.

If you cannot log in, do not receive an OTP, or are unsure whether a dashboard message is genuine, contact support using the verified contact details on this page.

How to Request a Safari Booking Cancellation

Follow these steps to submit and track a cancellation request. The options shown in your dashboard may vary according to your booking status and applicable cancellation rules.

Open the booking dashboard
Visit the dashboard link above and sign in using your registered account details.
Find your booking
Open the Bookings section and identify the reservation you want to cancel. Check the safari date, booking reference and traveller details.
Submit a cancellation request
Open the relevant booking and select the cancellation option if it is available. Review the applicable terms before submitting the request.
Check the request status
Review the status displayed in your dashboard. If the request is marked as pending, wait for the responsible team to review it or contact support for clarification.
Complete any required confirmation
Follow any additional instructions displayed in the dashboard. If a separate confirmation is requested, check what it authorises before approving it.
Check the final outcome
Confirm whether the cancellation is complete and whether a refund is applicable under your booking terms. Save the cancellation reference and any confirmation message for your records.

Important cancellation information

Submitting a cancellation request does not automatically guarantee cancellation or a refund. Safari permits and other booking components may have different rules. Check the applicable cancellation and refund policy before proceeding.

How to Check Your Refund Status

Sign in to your booking dashboard.
Open the relevant booking and check its cancellation or refund status.
Keep the booking reference and cancellation confirmation available.
If the status is unclear or has not changed, contact support and request an update.

How long does a refund take? Processing time can depend on refund eligibility, cancellation approval, payment method and the payment provider. We do not promise a fixed number of days on this page. Check the applicable policy and request a case-specific timeline from support.

A cancellation request, an approved refund and a completed credit to your bank account are different stages. Check the payment provider or bank if the refund has been marked as processed but the credit is not visible.

Common Booking Issues

Booking confirmation has not arrived

Check your email, SMS messages and booking dashboard. Verify the registered mobile number and booking details. If payment was deducted but confirmation is missing, contact support with your transaction reference.

Traveller ID or booking details do not match

Compare the traveller details in your booking with the submitted identification information. Contact support before making changes. Safari permit details may be subject to operator rules and restrictions.

I need to change my safari date

Date changes depend on permit availability and the applicable booking rules. Do not assume that a cancellation and a new booking will qualify for a refund. Check your booking terms and contact support before taking action.

Payment failed or money was deducted

Check the booking status before attempting another payment to avoid a duplicate transaction. If money was deducted without a confirmed booking, contact support with the transaction reference, payment date and amount. Do not send your PIN, password, OTP or full card details.

I cannot log in to the dashboard

Verify that you are using the dashboard link provided on this page and the correct registered mobile number. If login assistance is still needed, contact support.